Customer Service Officer CEE region

Who is our Client?

The leader company from music sector is dynamically building its shared service structures in city center of Warsaw. Due to established new project we are looking for open minded and professional candidate for the position of:

You will be part of fast - growing company and your range of duties will be:

• Supporting sales team by coordinating order management on CEE region
• Solving client' complaints and requests - order intake to SAP, validating and rescheduling orders, giving feedback about customers deliveries
• Day to day contact with Demand Planners and Key Account Managers regarding delivery status as well as complaint status or other issues
• Participating in process improvements to gain higher level of customer satisfaction.

Who are we looking for?

• Fluent English is a must
• Min a year of business experience (preferably on similar position)
• Experience in customer service
• Good command of SAP
• Excellent communication skills and proactive attitude.

Our Client offers:

• dynamic and international work environment
• wide variety of benefits: private medical care, insurance program, discounts for products and bonus program
• friendly work atmosphere.