Customer Care Agent with Finnish

Gi Group is an international recruitment agency whose main task is to offer fully-qualified employees. We are a leader in the Italian market and one of the main agencies in our countries of operation. We have been present on the Polish market since 2004, we have branches in 11 cities, which enables us to fulfill orders all over the country. We hold certificate No. 570 entitling us to operate as a work agency in Poland.

For one of our Clients we are currently looking for Candidates for a position of:

Responsibilities:

• answering calls and responding to e-mails
• following prescribed processes (e.g. Rebooking, Cancellation, Schedule change, Name change, Luggage, Meals and Seats, Insurance, Monitor automated ticketing process) and handling other customer requests
• providing customers with all requested and relevant information
• cooperating with all relevant departments to resolve customer issues
• providing e-ticket confirmations to customers

• fluency in Finnish
• good knowledge of English
• very good interpersonal and communication skills
• experience in a customer service area will be an asset

Our offer:

• contract of employment
• great job location (close to bus and train station)
• work in multinational and friendly environment
• prospects for self-development in a dynamically expanding company
• wide range of development and training options (including soft skills, computer and language courses)
• benefits package (you can choose from a variety of options: MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
• fruit Mondays - delivery of fresh fruits to your desk