Service Desk Agent with Czech language

• Coordination of IT queries (tickets) for technical issues;
• Ordering and dispatching all orders relating to printers;
• Maintaining communication with technicians and customers;
• Monitoring the correct timelines (SLA) and ticket flow;
• Updating knowledge articles.

• Excellent Czech language Skills (speaking & writing);
• Strong English communication skills;
• Ability to work in a team, multi-task and adapt to changes quickly;
• Willingness to learn new skills;
• Technical vocabulary and dealing with issues from printing background;
• Readiness to work on shifts (between 8 am and 18:30 pm);
• Excellent communication skills with the ability to interact professionally with a diverse group of clients.

• Stable, independent work in international, flexible and open company;
• Wide range of trainings;
• Interesting international projects and possibility of being part of a worldwide Service Desk Team;
• Taking part in a new, international project;
• Welcoming and friendly work environment within young, multicultural team;
• Direct communication and flat structure;
• Great opportunities for both professional and personal development;
• Buddy programme;
• Space for your own ideas;
• Language training;
• A package of co-funded benefits: Multisport Card, private health care, life insurance, lunches, free bus from the centre of Wroclaw.

Would you like to join our team?  Please send your CV in English.
https://hemmersbach.com/career/browse-jobs/jobs/service-desk-agent-with-czech-language-3394/3394