adidas representative with Dutch

RESPONSIBILITIES:

• Handling inbound/call back customer contacts through different channels for e.g. phone, email, chat for one of the most well-known sport clothes and equipment Brands in the world;
• Delivering our and our clients customer brand value experience;
• Working close together with other business areas of our client to deliver the best solutions possible to their customers.

WE EXPECT:

• Excellent Dutch written and spoken language skills;
• Relevant call/contact center work experience is desirable but not essential;
• Strong focus on customer needs and understanding of how customers can behave;
• Some understanding of how orders are placed on online shops;
• Strong communication and active listening skills;
• Caring Customer orientated mindset;
• Oriented to Empathizing with the customer problems.

WE GUARANTEE:

• Contract of employment and benefit package – private health care, sport card, group life insurance;
• Welcome voucher from adidas;
• Pleasant work conditions in a modern office;
• Multicultural work environment;
• Stable job and working hours;
• Full relocation package;
• Professional product and procedural trainings package;
• Career opportunities.