Support Analyst with German and English

Job Description:

• International customer support;
• The receipt of problems reported by users, concerning the operation or interpretation of one or more information systems;
• The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress
• Keeping users appraised of progress;
• The maintenance of an inventory of equipment supported by the Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes;
• Shift work;
• The position will be located in our office in Cracow (also possible in Warsaw and Bydgoszcz).

Job Requirements:

• Fluent German and communicative English;
• Knowledge of Windows, MS Office;
• Computers skills;
• Teamwork skills;
• Responsibility;
• Communicativeness;
• The accuracy and commitment to work;
• The ability to act swiftly and make decisions;
• Good organization of work.

We offer:

• work in international environment;
• contact with the newest technology;
• a competitive salary package;
• relocation bonus (according to the internal procedures);
• private medical care;
• life and disability insurance;
• Interesting trainings and professional development programes also available.