Customer Service Assistant

You will be responsible for:

• Handling incoming phone calls/ e-mails from customers
• Analyzing and resolving most common enquiries
• Dealing with complaints
• Delivering high quality standard service to customers
• Providing information about the products
• Cooperating with other teams in the company to deal with more complex issues
• Supporting Customer Service Manager on improving customer experience procedures

We expect from You:

• Fluency in English, written and spoken
• Very good knowledge of additional language (French, Spanish, German)
• Having interest in helping people, being tactful and polite person
• Excellent communication and time management skills
• Strong attention to detail and accuracy
• Being smart user of MS Office products
• Pro-active, creative and "can-do" positive attitude
• A collaborative team player willing to share knowledge
• Experience in customer service positions would be an asset

In return we offer:

• First of all, we offer plenty of opportunities for professional growth and extremely positive atmosphere - after all, your development and job satisfaction is in our interest :)
• Work in an international workplace in cooperation with our global business partners
• Your health taken care of (Medicover & Multisport)
• Stable working conditions
• Creative office space in the center of Warsaw
• Best coffee in town
• Fresh fruits all week
• Company's bookcase (and a nice place to read on our couches and hammocks ;)
• No dress code
• Flat structure
• Start-up culture (despite the increasing number of employees we try to keep a safe distance from corpo-climates)