Product Support Engineer

Purpose of the function:

We are currently seeking a Product Support Engineer, who will work closely with other S&T staff and key business users across the organization to provide application support using a variety of technologies.

Main responsibilities:

• Provides support for applications on a daily basis, including, but may not be limited to, reviewing problems reported, prioritizing and researching these problems, determining the solutions, and resolving them;
• Documents processes and procedures required for support;
• Learns new applications and functionalities as required;
• Participates in special projects, usually involving implementation of a new tool or application;
• Travels as necessary but is minimal (expected to be less than 5%);
• Works with confidential data and exercises utmost caution to keep data safe and secure.

Requirements:

• Approximately 1-2 years of experience with developing or supporting applications;
• Knowledge of: WebSphere or JBOSS, RHEL, VB, XML, Toad, DataStage, Unix, JAVA/J2EE, C/Visual C++, JavaScript.;
• Strong oral and written communication skills in English;
• Knowledge of Oracle PL/SQL 10g (11g or higher preferred).
• Ability to manage a time bound and varied workload while demonstrating strong attention to detail.

We offer:

• Full time position, employment agreement;
• Excellent package including complex medical care, group insurance, Multisport card, language classes;
• Highly professional, multicultural environment and high standards of work;
• Professional trainings, opportunity to develop career path in organizational structures, support in career planning;
• Work in a dynamic team with a supportive inclusive culture and strong values;
• Interaction with Clients and Colleagues across the globe;
• Good atmosphere at work and comfortable working environment;
• Opportunity to participate in social and community projects.