Alexander Mann Solutions is the world’s leading provider of talent management solutions. Coordinating client delivery across 82 countries, in the Americas, Europe, APAC and the Emerging Markets, we deliver world-class talent and award-winning resourcing solutions to over 65 outsourcing clients and consult to hundreds more. With more than 1,000 staff in Kraków and Gdańsk, we act as trusted advisors across multiple industry sectors, providing a full range of outsourcing, consultancy and project services to help our clients attract, engage and retain top talent.
Want to see our office before applying? Watch a video: https://www.youtube.com/watch?v=KwqitLu2tEw
You will be responsible for:
- Administering on-boarding and extensions process (including but not limited to Background check screening, collecting and reviewing candidate’s documents, updating the system and relevant trackers, preparing the contracts, resolving queries from candidates, Hiring Managers and suppliers via phone and e-mail);
- Day to day contact with internal & external Stakeholders - by phone and email;
- Completing daily, weekly, monthly and quarterly reports as required;
- Management of day to day queries ensuring all are dealt with in an effective and timely manner and escalated where necessary;
- Working towards the service levels agreements (SLA) and compliance standards;
- Conducting process reviews and making suggestions for improvements;
- Managing various administration activities that would be specific to the CWS account.
Position Requirements:
- Very good English – both verbal and written;
- Strong customer skills;
- High level of accuracy;
- Ability to work under time pressure and tight deadlines;
- Excellent communication, organisational, problem solving and multitasking skills;
- Ability to manage stressful situation in a professional manner;
- Pro-active and positive approach;
- Team player;
- Good Excel skills will be an asset.
We offer:
- Professional training programme and buddy who will support you during your first weeks with us;
- Additional day off, language classes, multisport card and other benefits;
- Great working environment in Alchemia Business Center - our brand new office;
- Opportunities to be engaged in additional initiatives including Employer Branding, Corporate Social Responsibilities or become an Internal Trainer.