Operations Manager HAYS POLAND Sp. z o.o.

  • Poznań, wielkopolskie
  • 23-04-2018 , do końca 2168 dni

Your new company
ComputaCenter - Europe’s leading independent provider of IT infrastructure services located in Poznań.

Your new role
Responsibilities:

  • Provide a secondary point of contact for escalations, issues or complaints for a contractual services team;
  • Provide a single point of contact for assigned integration activities, or expansion of services;
  • Responsible for execution of the Service (continuous) Improvement Plans;
  • Support the Team Leaders via coaching and mentoring;
  • Support the Team Leaders by setting business objectives and targets Identify and develop talents within the organization;
  • Share good practice processes and successes with the operational teams across the centre;
  • Management of escalations as per the company escalation matrix;
  • Management of Service Desk Forecast against agreed budget;
  • Ensure that service delivery is within agreed service scope;
  • Responsible for commercial compliance i.e. KPI deliverables;
  • Support the Team Leaders in driving Performance Management, Scheduled Adherence & Utilisation;
  • Support cost reduction initiatives within the Service Desks.


What you'll need to succeed:

  • The ability to demonstrate an in-depth knowledge of all aspects of technical helpdesks/service desks. Experience of leading and managing a customer service function within a large organisation;
  • Experience in managing IT Service Desk Client driven SLA’s as well as internal KPI designed to drive productivity and efficiency;
  • Previous experience of managing a team of 40+ within a larger staff environment;
  • Excellent communication skills at all levels along with building and maintaining relationships at all levels with customers account teams and staff;
  • Demonstrate knowledge of people and operational management issues.

 


What you'll get in return:

  • Challenging career in an international organisation which puts a real emphasis on respecting individuals, and building strong, supportive team;
  • Competitive benefits package: holiday entitlements, life insurance, medical and a flexible-benefits scheme.


What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

 


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Gdzie szukać pracy jako Operations Manager

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