Applications Service Manager

Devire Warszawa Wynagrodzenie do negocjacji

Devire Outsourcing IT is a form of a partnership dedicated to self-employed IT specialist, executing projects for our Clients - leading IT Companies bringing innovations and newest resolutions to market.

Our Client is a part of the world's most international businesses from the FMCG sector, with brands sold in more than 200 markets around the world.

Currently, for our Client, we are looking for a Applications Service Manager in Warsaw.

You will be responsible for:

  • Implementation and supervising the use of service models for managed systems
  • Support the internal incident management organisations and provides support for stakeholder management
  • Cooperation with end markets and support teams in technical and functional activities implementing
  • Assists in RCA completion and supervises preventive actions implementation
  • Collaboration with project teams, support them in planning and preparations of environments
  • Participate in internal / external service review meetings
  • Ensures completeness of system monitoring
  • Configuration of allocated infrastructure (performance tuning, implementation of recommendations)
  • Design, implements and oversees execution of governance controls (SOx, GDPR, IT security)
  • Manages system stabilisations, supervises service improvements and implementation of innovations
  • Evaluates business risks and issues related to operational incidents, potential changes and internal audit reports
  • Responsible for activities such as disaster recovery tests, certificate renewals

Main requirements:

  • Higher Degree, with at least 5 years of experience working in IT Services environment
  • Proven track record of having worked in a role facing Trade Marketing user representatives
  • Experience in Salesforce CRM, Commerce Cloud, Consumer Cloud deployments, administration
  • Experience in Hybris solutions deployments and maintenance
  • Experience in large global organisation using in-sourced and out-sourced IT services
  • Working with highly integrated applications including Software as A Service
  • Must have technical and supplier management experience in some of the following areas:
    • Experience in service management for E-commerce, B2B, B2C and/or CRM solutions
    • Customer relationship management concepts and their design across multiple channels and platforms
    • Technology infrastructure experience, including cloud IaaS
    • Integration platforms, patterns, design
    • Security concepts for internet facing solutions, SSL certificate management
  • Skilled facilitator, with the ability to effectively manage discussions toward outcomes and results

Nice to have competencies:

  • Experience with design, configuration of Dynatrace monitoring solutions
  • Certification in ITIL or equivalent, Agile or DevOps methodologies
  • Knowledge and understanding of FMCG
  • Working in a regulated environment (SOx, GDPR)
  • Exposure to state-of-the-art analytics and digital solutions such as Predictive, Artificial Intelligence, Robotic Process Automation, Mobile Devices/Applications
  • Experience in Data/Analytics and Web Services

Our Client offers:

  • Working for a leading corporation with a stable market position
  • Possibility to work in an international environment
  • Benefits package: life and medical insurance, the social fund (Multisport card, vacation part funding on request)
  • Relocation package for international candidates
  • Possibility to work remotely occasionally

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Informacje o pracodawcy


Praca Applications Service Manager, Warszawa

Oferta jest ważna jeszcze 3 dni

Ogłoszenia Pracodawcy

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