Help desk employee - customer service with German language

Currently, for our BPO/SSC client, we are looking for talented individuals with language skills ready to start or continue their careers in international structures.

Job tasks:

  • Receiving calls from individual customer (e-mail, phone, chat)
  • Ongoing handling of calls from the customer
  • Ongoing support of foreign customers
  • Technical consulting for individual clients
  • Analyzing requests and finding solutions tailored to the customer
  • Understanding the customer's problem and helping to solve it
  • Highly developed interpersonal, communication skills
  • Referring problems to the second line of support if the situation cannot be resolved
  • Creating documentation for customer needs
  • Reliable performance of assigned duties

Requirements for candidates:

  • knowledge of German and English: b2/c1
  • Freedom to communicate with other people
  • ability to handle phone and email on a daily basis
  • availability to work full time (160 hours per month)
  • ability to work in home - office mode
  • ability to prioritize activities
  • independence in action, responsibility
  • openness to new challenges

Our client offers:

  • Hybrid or stationary work from Krakow
  • Flexible schedule
  • Full-time work (5 times a week)
  • Opportunity to combine learning with full-time work
  • Gain professional qualifications and experience in customer service
  • Refinement of current knowledge
  • Employment contract
  • Extensive package of social benefits: life insurance, private medical care, financial allowances, mybenefit platform, multisport, subsidies such as glasses or language courses.


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