First line of business customer support - working with German language

Currently, for our BPO/SSC client, we are looking for talented individuals with language skills ready to start or continue their careers in international structures.

Tasks of the position:

  • Ongoing technical service
  • Processing customer requests (email, chat, phone)
  • Proposing individual solutions
  • Transferring problems to the second line of support - in case it is not possible to solve the request independently
  • Creating documentation related to the position
  • Reliable performance of assigned duties

Expectations for candidates:

  • knowledge of foreign languages: English: B2, German: min. B2
  • The level of languages must allow for free communication (e-mail, chat, telephone)
  • Availability to work full time
  • Ability to conduct conversations via email and telephone
  • highly developed interpersonal skills
  • Ability to manage working time
  • self-discipline
  • responsibility for performed tasks
  • openness to new challenges

Our client offers:

  • Remote, hybrid or stationary work (office in Krakow)
  • Flexible schedule that can be adjusted to other commitments (full-time studies and others)
  • Possibility to work I, II shift also on nights and weekends
  • Obtaining professional qualifications and gaining experience in working for a corporation
  • Employment contract for the entire period of employment
  • Systematically paid salary
  • Benefits: life insurance, private medical care, financial allowances, mybenefit platform, multisport, subsidies such as glasses or language courses.


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