Technical support for a business client with German language - hybrid work flexible schedule

Currently, for our BPO/SSC client we are looking for talented individuals with language skills ready to start or continue their career in international structures.

Tasks of the position:

  • Receiving from a German-speaking client (email, phone, chat)
  • Daily operation of communicators
  • Professional service provided to business customers (in German)
  • Analyzing requests and finding solutions tailored to the customer
  • Understanding the customer's problem and finding an individual solution
  • Assistance in solving the problem reported by the customer
  • Highly developed interpersonal skills
  • Transferring problems to the second line of support if the situation cannot be resolved
  • Creating documentation for the client's needs
  • Reliable performance of assigned duties

Requirements for candidates:

  • German and English: minimum level b2/c1
  • Free communication via email and telephone
  • Ability to treat clients on an individual basis
  • Availability to work full time
  • The ability to manage their own time
  • independence in action, responsibility
  • self-discipline
  • orientation to the problem and its solution
  • openness to new challenges and willingness to continuously develop professional competence

Our client provides:

  • Possibility of hybrid/stationary work for people from Krakow and surrounding areas
  • A schedule that can be adjusted to other commitments such as studies or courses
  • Variety of work shifts (I, II, night and weekends)
  • Work 5 days a week
  • Obtaining/deepening professional qualifications
  • Opportunity to grow within the company (improving qualifications, promotions)
  • Employment contract (from the first day of employment)
  • Regularly paid salary
  • A wide benefits package: life insurance, private medical care, financial allowances, mybenefit platform, multisport, subsidies such as glasses or language courses.


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