IT Help Desk Technical Specialist - remote work with German language.

For our client in the BPO/SSC industry, we are currently looking for talented individuals with language skills, ready to start or continue their careers in international structures.

Responsibilities of the position:

  • Providing IT services (first line of support).
  • Working for an international client (IT department)
  • Receiving requests from customers (email, chat)
  • Responding to inquiries directed via email, chat, phone
  • Providing technical assistance (IT help desk)
  • Taking action to eliminate a technical problem
  • Updating systems, programs, networks, etc.
  • Independent technical service resolution activities
  • Analyzing data and creating reports for the business client
  • Building a positive image in the industry market
  • Ensuring confidentiality and protection of personal data

The employer expects:

  • communicative knowledge of German (minimum b2)
  • communicative English (minimum b2)
  • the level of both languages, must allow for free communication
  • experience in customer service, instant messaging, helpdesk, IT industry
  • interest in IT/computer/technical industry
  • Familiarity with SAP/Salesforce system
  • Availability to work Monday through Friday
  • Openness to take on hybrid work
  • Interest in the industry and willingness to grow within the accounting structure

The employer offers:

  • Work from the company's facility (hybrid or stationary): Krakow
  • Full-time work, during standard office hours
  • Employment contract (for the whole period of employment - no work contracts, no commission contracts)
  • Clear career path and opportunity for growth within the company's structures
  • Job and language training (financed by the company)
  • Business equipment (computer, telephone)
  • Benefits additional to salary


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