Help desk worker/IT department - remote work with German language

Currently, for our BPO/SSC client, we are looking for talented individuals with language skills ready to start or continue their careers in international structures.

Job tasks:

  • Receiving customer requests in German language
  • Handling instant messaging, email, chat, phone and teams
  • Providing professional service to the company's customers related to technical consulting
  • Building positive relationships with customers
  • Finding and proposing solutions tailored to the customer
  • Understanding the customer's problem and offering customized solutions
  • Highly developed interpersonal skills
  • Comfortable communicating in German and English
  • Communicating problems to the second line of support when the situation cannot be resolved
  • Creating documentation for customer needs
  • Reliable performance of assigned duties

Requirements for candidates:

  • knowledge of French: b2/c1 and knowledge of English: b2/c1 - knowledge of both languages required
  • A minimum of one year of experience in a similar position (help desk, IT Support, etc., business customer service)
  • Freedom to converse in both languages
  • Availability to work full time (5 times a week)
  • Ability to prioritize daily activities
  • independence in action, responsibility
  • openness to new professional challenges and professional development in the industry

Our client offers:

  • Remote work which can be done from any city in Poland
  • Hybrid or stationary work for those living in the vicinity of Krakow
  • Flexible work system (shift work, working nights or weekends)
  • Possibility to combine learning with full-time work (flexible schedule)
  • Obtaining professional qualifications
  • Gain experience in an international company
  • Opportunity for development
  • Employment contract from the first day of employment
  • Timely payment of salaries
  • An extensive package of social benefits: life insurance, private medical care, financial allowances, mybenefit platform, multisport, subsidies such as glasses or language courses.


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