Help desk employee - remote work for a German-speaking client

Currently, for our BPO/SSC client, we are looking for talented individuals with language skills ready to start or continue their careers in international structures.

Job tasks:

  • Receiving calls from an individual client (email, phone, chat)
  • Ongoing handling of calls from the customer
  • Ongoing support of foreign customers
  • Technical consulting for individual clients
  • Analyzing requests and finding solutions tailored to the customer
  • Understanding the customer's problem and helping to solve it
  • Highly developed interpersonal, communication skills
  • Referring problems to the second line of support if the situation cannot be resolved
  • Creating documentation for customer needs
  • Reliable performance of assigned duties

Requirements for candidates:

  • knowledge of German: b2/c1 and knowledge of English: b2/c1
  • Freedom to communicate in the above languages
  • ability to use the telephone and e-mail on a daily basis
  • availability to work full time
  • ability to work from home
  • ability to prioritize activities
  • independence in action, responsibility
  • openness to new challenges

Our client offers:

  • Remote work (can be done from anywhere in Poland)
  • Flexible work system (various shift hours, working nights or weekends)
  • Opportunity to combine learning with full-time work
  • Obtaining professional qualifications
  • Refinement of current knowledge
  • Opportunity for development within the company
  • Employment contract for the entire period of employment
  • Timely payment of wages
  • An extensive package of social benefits: life insurance, private medical care, financial allowances, mybenefit platform, multisport, subsidies such as glasses or language courses.


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