Technical specialist for international customer service - remote work with German language

For our BPO/SSC client, we are currently looking for talented individuals with language skills, ready to start or continue their careers in international structures.

Responsibilities of the position:

  • Providing professional service to customers (IT industry)
  • Providing professional service to customers
  • Communicating with customers
  • Answering questions directed by customers
  • Taking action to eliminate technical problems
  • Reporting problems, to the second line of support
  • Updating systems, programs, networks and other systems
  • Building a positive image in the industry market
  • Ensuring confidentiality and protection of personal data

The employer expects:

  • communicative knowledge of German and English (minimum b2)
  • professional experience, related to customer service in German
  • Interest in the IT/IT industry and related industries
  • Ability to conduct conversations with customers
  • Knowledge of SAP/Salesforce system - welcome
  • Availability to work full time
  • Openness to undertake hybrid work (Kraków)
  • Interest in the industry and willingness to develop within accounting structures

Employer offers:

  • Work in the company's facility (hybrid or stationary): based in Krakow
  • Possibility to work in 100% remote mode from all over Poland
  • Full-time work (160 hours)
  • Full-time employment contract (no commission or work contracts)
  • Clear career path and opportunity for growth within the company's structures
  • Job and language training (financed and provided by the company)
  • Business equipment (computer, telephone)
  • Benefits additional to salary


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