Digital Business Analyst Katowice


For our client, big automotive industry player, we are looking for Digital Business Analyst. The Business Analyst will be responsible for understanding, investigating and documenting requirements for our European B2B Portal - from the perspective of both the customer needs and business processes. The successful applicant will need to assess the "AS-IS" landscape, work with the requested regional requirements and provide balanced recommendations to reach our ambitious rollout strategy.

The role will have a direct reporting line into the Customer Applications Team (IT) but will work together with the Senior Projects Manager - B2B, Digital Product Managers, Commercial teams and IT functional teams on a daily operational basis.

Key Responsibilities:

  • Ultimate accountability to assess current and future desired processes, capturing detailed requirements, identifying solutions, and providing pragmatic balanced recommendations to transition/decommission.
  • Actively collaborate with Channel Owners, Digital Leaders, Project Managers and Architects to ensure the solution is designed fit for purpose - at both regional and European level
  • Initially taking a lead role in definition workshops, creating scope, documenting requirements and high-level design options for the rollout plan
  • Evaluate data services, and applications by analysing and benchmarking fit and alignment to the B2B business strategy and architecture principles
  • Analyse required functionality to make fit-gap assessments of regional and European applications for successful deployment
  • Take responsibility for analysing and creating system procedural documentation and standards in supporting dependency requirements across a range of regional, delivery and functional teams
  • Translate user requirements into development specifications and support the development team wherever possible
  • Facilitate in requirement gathering and implementation across all stages of the product lifecycle across our markets, aligned to deployment plans
  • Translate business and market needs to define development specifications and product requirements/backlogs, working closely with internal/external development teams, Product Managers & Owners
  • Work with internal and external systems teams to ensure that the systems requirements are documented and that the impact in relation to potential change or transformation to systems, processes and organisation is communicated
  • Produce written documentation to support work, report on findings and present to stakeholders when necessary, for example, functional and non-functional specifications, "as is" and "to be" process maps, user stories
  • Analyse any 3rd party product integration aspects of business requirements and be able to effectively work with vendors to implement such requirements
  • Post deployment, partner with Product Owner(s) to monitor and evaluate processes and KPIs in order to improve the customer experience

Key Stakeholders:

  • Customer Applications Team
  • EU & Regional Digital Customer Experience Product Managers
  • EU & Regional Digital Customer Experience Heads
  • Customer & Channel Excellence Teams
  • Logistics, IT, Product and Pricing Functional Teams
  • Data Teams
  • PMO
  • All Regional Market - Key project representative
  • 3rd Party vendors/customers

Key and Desired Skills:

  • 3+ years" experience in a Business Analyst role within a digital &/or eCommerce business, including all aspects of process development and execution
  • Extensive experience working with 3rd party solution providers and integration partners
  • Experience of working with various on and offshore 3rd party suppliers
  • Knowledge of IT systems and infrastructure
  • Proficient at articulating the right questions to extract business as well as technical requirements
  • Ability to map customer journeys in line with processes and changes
  • Extensive business process modelling and data analysis skills
  • Confident in presenting analysis and recommendations effectively, both verbally and written, tailored to the audience
  • Ability to recognize and correct deviations from operating practices and procedures.
  • Ability to review operational procedures and offer/initiate improvements
  • Knowledge of program analysis, evaluation, research methods and statistics
  • Excellent collaboration, communication, and stakeholder management skills
  • Excellent creative problem-solving skills
  • Formal Business Analyst qualification desirable but not essential (e.g., ISEB)

What we offer:

⊲ attractive salary on contract of employment (heigh depends on the candidate experience), no possibility to work on B2B basis,

⊲ paid leave,

⊲ remote work or from the office located in Katowice (KTW Tower)

⊲ direct superior: Customer Applications Function (IT)

⊲ probation period usually 3 months (upper position - executive 6 months) and then after mutual agreement indefinite period of time

⊲ annual bonuses

⊲ development path: Training leading to certification available

⊲ participation in paid conferences

⊲ corporate events - two in a year

⊲ tools we deliver: Notebook/mobile - additional tools after agreeing with Line Manager if required to job position

⊲ private health care

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Informacje o pracodawcy

Praca Digital Business Analyst, Katowice

Oferta jest ważna jeszcze 1 dzień

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