Controlling the order chain with Czech/Slovak (home office)

For our client from BPO/SSC industry we are currently looking for talented individuals with language skills ready to start or continue their career in international structures.

Responsibilities on the position:

handling orders placed by customers from Slovakia and Czech Republic
contact with business customers of the company (mainly by phone)
customer accounts and e-mail handling
maintaining regular contact with company's customers
escalation of problems connected with orders
Making changes to orders on customer accounts
Drafting work instructions and other minor translations
Taking business notes
Responding to customer inquiries
Documentation processing in SAP system

Expectations for candidates:

minimum one-year professional experience (order processing, customer service)
knowledge of SAP system
industry knowledge
Working knowledge of SAP
Priority setting and decision-making skills
ability to communicate with business customers in foreign languages
knowledge of English, level b2
knowledge of Slovak at c1 level

What the client offers:

full-time job, Monday to Friday (160 hours per month)
stable and long-term employment in an international company
stable employment (employment contract)
start of work in August/September this year
benefits package